Dispute Systems Design

Our 30 years of helping organizations create and administer dispute resolution systems has demonstrated that it is possible to design systems for resolving disputes that offer significant advantages over traditional methods of dealing with conflict.

CDS believes that organizational conflict need not be destructive; indeed
CDS helps organizations to develop and implement the most effective systems for resolving disputes between its clients, employees, or suppliers by assisting with the following steps:

• Assess an organization's current ways of dealing with disputes.
• Review any governing law, regulations, or by-laws.
• Obtain needed commitments to change from top management and staff.
• Review current and desired incentive structures.
• Involve representatives of affected constituencies within the organization in designing and implementing change.
• Provide training of dispute resolvers and orientation of potential users.
• Establish ongoing monitoring and evaluation programs to ensure that the system is doing what its designers intended.