“I think it's a wonderful process to have for the citizen and police officers. People don't understand one another's lifestyles and jobs, so to have this type of program is a good thing. Continue on with the outstanding job of having a program like this.”

District of Columbia Citizen


Center for Dispute Settlement

1666 Connecticut Ave., NW
Washington, DC 20009
202-265-9572 | Fax 202-332-3951
E-mail CDS

Office of Police Complaints

The Community Dispute Resolution Center works in partnership with the Office of Police Complaints (OPC) to mediate citizen complaints against the Washington, D.C. Metropolitan Police Department. Mediation cases involve issues such as:

All OPC mediations are conducted by volunteer mediators with two years of mediation experience and who are approved by the Office of Police Complaints Board.

Since the program began in 2001, approximately 90% of participants were satisfied with their mediation session, and 97% found the mediator to be helpful or very helpful. In 74% of cases, the mediation session resolved the complaint.

Mediations are held at the Office of Police Complaints, 1400 I Street, NW, Suite 700, Washington, D.C.

For more information regarding the OPC Mediation Program, please contact CDRC Coordinator, Kalee Bacon at (202) 265-9572.

To file a complaint against a D.C. Metropolitan Police Officer, please contact the Office of Police Complaints at (202) 727-3838 or visit the OPC website. To read what OPC says about their mediation program, visit the OPC Mediation page.

OPC participants have stated:

I think it's a wonderful process to have for the citizen and police officers. People don't understand one another's lifestyles and jobs, so to have this type of program is a good thing. Continue on with the outstanding job of having a program like this. –District of Columbia Citizen

Very good. Demeanor very calm and welcoming (not intimidating). Process [was] clear and focused. Very helpful. –District of Columbia Citizen

The mediation process went very well. I thought that it would be more hostile, however everyone was professional. –MPD Officer

I thought it was helpful. Sometimes it is just good to clear the air with the other side. I can now see a bit more from the other side's perspective. –MPD Officer


Other CDRC Mediation Programs: Community Misdemeanor Mediation Service